Shipping (available in Canada)
Orders will be processed within 24 to 48 hrs, Monday to Friday.
Packages are delivered within 2 to 10 business days depending on the location of the address. The shipping charges will vary depending on the postal code and the order’s exact weight before packaging.
Factors that affect the weight of an order are the type and size of bottle (shape, thickness of glass, etc.).
For orders going to AB and BC, $20 flat rate shipping is applied to the order for orders under $120, if order is over $120, free shipping is automatically applied.
For orders going to rest of Canada (excluding AB and BC), $30 flat rate shipping is applied to the order for orders that are under $200, if order is over $200, free shipping is automatically applied.
SECURE ONLINE PAYMENT
Spain Gourmet Canada online payments are processed through PayPal which will allow you to conveniently and securely complete your purchase with all three major credit card (Visa, Mastercard, AMEX) and debit. We do NOT record your credit card information.
Once your items have been added to your shopping cart, and your shipping address and information has been entered, a secure Paypal window will open, where you will be asked to enter your credit card number. You credit card number is NEVER known or recorded by Spain Gourmet Canada with your online orders.
Returns and refunds:
1) Returns are eligible for un-opened products within 10 days of receipt.
2) Full refunds are issued on any order canceled before they are sent for delivery.
3) If your order arrives damaged please contact us as soon as possible. Please provide pictures of the damaged contents so that we can file a claim with the carrier, and get your new product out right away.
Note: We are not able to issue refunds on opened grocery food items.
For all questions on orders, please contact us by sending an email to [email protected].
For all product inquiries or complaints, please send an email to [email protected] or by calling 604-283-7216.
Hours: 8:30-4pm PST